Working in the Australian Contact Centre industry can offer great career opportunities. With a huge variety of roles, flexible work/life balance, and workplaces that value and invest in their staff, contact centres offer a wealth of opportunities.
However, call centres suffer to some degree from a poor image, the result of negative and often unfair treatment in the media. (We’ve all heard those comments about “telemarketers”, and cringed at stories of poor customer experiences.) Further, the industry is under growing pressure to remain sustainable from competition for the best staff, low cost off shoring, and limited government support.
Australian Contact Centre industry and how Ac3TV fits in:
Ac3TV provides an innovative and professional platform to showcase the abilities and opportunities of the contact centre industry. Harnessing the power of social networking and the video medium, our 24/7 online presence creates an easily accessible, extensive, and constantly expanding suite of information and tools for our visitors.
In just a short time, Ac3TV has made a significant impact in the contact centre arena, and is increasingly becoming the first choice for information and tools about career prospects, training, best practice and thought provoking leadership topics.
Our videos target two key audiences:
- The Executive Series, designed for senior industry executives, offers topics ranging from industry benchmarks and new technologies through to segments that positively challenge conventional thinking.
- The Operations Series, for both existing operational staff and those new to the industry, provides advice on how to advance their own career and optimise team and centre performance.
Supporting over 250,000 people who handle in excess of 16 million calls a day, Ac3TV provides a powerfully fresh view of contact centres.